Terms of Service

1. About these terms

These terms apply when you use linkandgoja.com or ask Link & Go Bearers JA to arrange a delivery. By submitting a booking, you confirm that the information provided is accurate and that you are authorized to send the item.

2. Delivery bookings

A booking request is not a guarantee that a bearer is immediately available. Link & Go confirms the final fare, pickup arrangement and acceptance of the delivery before dispatch. Route prices shown online are estimates based on the pickup and delivery areas selected.

3. Sender responsibilities

• Provide accurate pickup, drop-off and contact details.
• Package and label items safely for motorcycle delivery.
• Describe the contents honestly and disclose special handling needs.
• Ensure the sender or receiver is available during the confirmed delivery window.
• Do not send illegal, dangerous, stolen, prohibited or improperly packaged items.

4. Restricted deliveries

Link & Go may refuse cash transported as a package other than an approved COD collection, weapons, explosives, illegal drugs, hazardous materials, live animals, items requiring controlled temperatures, or any item that cannot be transported safely or lawfully. High-value, fragile, confidential or regulated items must be disclosed before acceptance.

5. Fares and payment

The confirmed Standard delivery fee is due using the selected method. Package weight is collected for safe dispatch planning and does not currently add a weight fee. Launch payment methods are approved cash collection and NCB bank transfer using payment instructions sent privately by Link & Go.

6. Cash on delivery

When an approved business requests product-money collection, the booking must state the exact product amount. Product funds remain the business owner's money and are recorded separately from Link & Go's delivery fee. The business remains responsible for the product sale, price, warranty, return and customer dispute. See the Delivery & COD Policy.

7. Delays, attempts and cancellations

Traffic, weather, road conditions, emergencies, incorrect information and customer availability can affect delivery times. Contact Link & Go promptly to cancel or change a booking. Refund eligibility depends on the delivery stage, whether service has started and the reason the service was not completed. Nothing in these terms limits rights that cannot lawfully be excluded.

8. Delivery confirmation and claims

Tracking updates, receiver confirmation, photographs, signatures and delivery notes may be used as proof of delivery. Report a missing, damaged, incorrect or disputed delivery as soon as reasonably possible with the tracking reference and supporting details so it can be investigated.

9. Accounts and communications

You are responsible for keeping account credentials private. Service emails, calls or messages may be sent to operate a booking, confirm payment, provide tracking updates, resolve a problem or protect customers and bearers. Marketing messages require separate permission where applicable.

10. Privacy and changes

Personal information is handled under our Privacy Notice. We may update these terms when our service or legal obligations change. The effective date above identifies the current version.

11. Contact

Questions or complaints: linkandgobearers@gmail.com · 876-848-9191.