Delivery & COD Policy

Before pickup

• The sender confirms the item description, recipient, addresses and telephone numbers.
• The item must be securely packaged and suitable for motorcycle transport.
• Dispatch confirms the final Standard fare, payment responsibility and pickup arrangement.
• Operating hours are Monday–Saturday 8:00 a.m.–6:00 p.m. and Sunday 10:00 a.m.–3:00 p.m.; acceptance remains subject to route and bearer capacity.

During delivery

The bearer may call the sender or receiver, use route navigation and update the delivery status. Customers can follow progress using the tracking reference. A delivery may be paused when an address, contact, payment or safety issue must be resolved.

At drop-off

The bearer confirms the receiver and may request a signature, name, photograph or delivery note. Customers should not share account passwords or unrelated financial information with a bearer.

Cash-on-delivery collections

• The product amount and delivery fee are shown separately in the booking.
• The bearer collects only the amount authorized by dispatch.
• The receiver should receive confirmation of the amount paid.
• Product money is recorded for return to the business; it is not Link & Go delivery income.
• The business and Link & Go should record the handover when product funds are returned.
• Businesses remain responsible for product refunds, exchanges, warranties and sales disputes.

Failed delivery or unavailable receiver

The bearer will attempt to contact the receiver and sender. Dispatch will decide whether to wait, reschedule or return the item. Any additional delivery or return charge must be disclosed and accepted before it is applied.

Damage, loss or dispute

Report the issue promptly to 876-848-9191 or linkandgobearers@gmail.com. Include the tracking reference, item description, photographs and relevant messages. Link & Go will investigate the booking record and delivery proof and respond based on the facts and applicable law.

Refunds and cancellations

Contact dispatch as soon as possible. Whether a delivery fee is refundable depends on whether the delivery was accepted, a bearer was dispatched, pickup occurred and why service was not completed. When paid service is not provided for reasons attributable to Link & Go, the matter will be reviewed for refund or other lawful remedy. Statutory consumer rights remain unaffected.